Returns & order support
support@snapcase.aiDamaged, defective, misprinted or wrong case
Contact support@snapcase.ai within 21 days of receiving it, with your order number and photos. We provide a free replacement; if that won't reasonably resolve it, a full refund including original shipping and applicable tax.
Changed mind, selected the wrong model, or an error in customer-approved artwork
No ordinary returns or exchanges when we accurately fulfilled the order. Our own preview, ordering or production errors remain our responsibility.
Missing delivery
Contact us promptly, within 21 days of the estimated delivery date. We investigate and replace confirmed transit losses. Packages marked delivered are reviewed individually, not automatically rejected.
Changes and cancellations
Contact us immediately. We can only confirm them if production hasn't started.
Before returning anything
Contact us before returning anything. These terms don't limit statutory consumer rights.